Terms and Conditions

Thank you for your trust. These are the General Terms and Conditions of Sale applicable to the https://alltests.co URL website, which offers online leisure tests and quizzes.

Definitions

Capitalized terms have the following meanings:

Company: HelloSoftware SA, Route de Lausanne 134, 1052 Le Mont-sur-Lausanne
Website: All webWebsites accessible via the URL https://alltests.co and all Websites managed by the Company to present and sell its Services.
User: Any person visiting the Website.
Service(s): All services and features available for Order on the Website, primarily online leisure tests and quizzes.
Order: Any subscription to a Service made by the Client via the Website.
Client: Any individual or legal entity, professional or not, subscribing to a Service with the Company.
General Terms and Conditions of Sale (GTCS): These general terms and conditions governing the contractual relationship between the Company and its Clients, including the privacy policy available on the Website and any other elements to which they explicitly refer.
Identifiers: The username and password provided by the Company to the Client to access the Service via the Website or another means of connection from their Personal Space. The Client can modify their password and login email from this space.
Partner: Any professional partner with whom the Company collaborates in the provision of the Service and to whom the Client may be redirected.

Scope

Purpose

These GTCS govern the provision of the Service to the Client, including the terms of use of the Website made available by the Company.

Access to the GTCS

The GTCS are available at any time on the Website and take precedence over any other previous or future version or document. They come into effect on the update date indicated at the top of the document and apply to the exclusion of all other conditions, notably those applicable for sales made via other distribution channels.

Acceptance of the GTCS

Before placing an Order, the Client must declare that they have read and unreservedly accepted the GTCS. By accepting, they acknowledge having received all the necessary information to ensure that the Order meets their needs. The GTCS constitute the entirety of the rights and obligations of the parties within their contractual relationship. By placing an Order, the Client declares they are of legal age and capable of contracting according to the law of their country or legally represent the person for whom they are subscribing to the Service. They also guarantee that they have the necessary authorizations to use the chosen payment method during the validation of the Order. Unless proven otherwise, the data recorded by the Website constitutes proof of all transactions made.

Scope of the GTCS

The Client can request a copy of the version of the GTCS applicable to their Order at any time. No special conditions originating from the Client can prevail over these terms. The Company reserves the right to provide specific conditions for certain Services, special offers, or particular guarantees, which will be communicated to the Client before the Order. The fact that the Company does not invoke one of the clauses of the GTCS at a given time cannot be interpreted as a waiver to invoke it later.

FEATURES OF THE SERVICE

Presentation

The Client is invited to consult the description of the Service on the Website, summarized during the Order and in the confirmation email. They are expressly informed that the Service offers may evolve. Only the Service described at the time of subscription is owed to the Client. When the contract concerns the provision of digital content or services, these are provided "as is" without any minimum quality guarantee.

Languages

The Service is available in multiple languages.

Information on the Services

The Services governed by the GTCS are described with the greatest possible accuracy. However, if errors or omissions have slipped into this presentation, the Company's liability cannot be engaged, unless it concerns an essential element of the offer.

Versions and Updates

The subscribed Service is provided in its updated version at the date of purchase. Unless otherwise indicated during the Order, updates are included in the price, and the Client will benefit from the improvements and new features offered.

SUBSCRIPTION AND TERMINATION TERMS

Subscription

After choosing the desired Service on the Website, the Client is directed to an Order page where they enter their details and choose their payment terms (single or installment, payment method). They are solely responsible for the accuracy of the information provided and guarantee the Company against any false identity. A valid email address is essential to receive the Order confirmation and access codes to the Service. In case of incorrect information, the Company cannot be held responsible for any potential problems.

Payment Obligation

Any Order placed is firm and definitive, resulting in full and complete adherence to the GTCS and the obligation to pay for any Service ordered.

Electronic Signature

The online provision of banking information and the final validation of the Order constitute proof of the Client's agreement, the due nature of the sums owed, and the express signature of all operations carried out.

Order Validation

After having read and accepted the GTCS, the Client accesses a summary page where they provide their banking details before validating their payment. They are invited to verify all the information and correct any errors before definitively confirming their Order.

Order Confirmation

Upon payment validation, the Client receives a confirmation and summary email.

Proof of Transaction

The computerized records, kept in the Company's computer systems under reasonable security conditions, will be considered proof of communications, Orders, and payments made between the parties.

PRICING CONDITIONS

Current Rates

The Service is provided at the rates indicated on the Website at the time of the Order. Prices are expressed in euros, all taxes included. Any change in the VAT rate will be reflected in the price of the Services. In case of international sale, any customs duties and taxes remain the responsibility of the Client.

It is possible that the Service is offered in exchange for personal data (name, first name, email address, phone number), which may be used for commercial prospecting purposes, with the express consent of the Client.

Due Nature of Amounts

Order validation renders all amounts due exigible. By validating, the Client authorizes the Company to debit their bank account according to the indicated terms.

Payment Methods

The Client can pay by bank debit via secure systems provided by third parties (e.g., Stripe, PayPal). The available payment terms are specified during the Order. The Company reserves the right to change its payment providers at any time.

Debit Authorization and Subscription

By providing their banking information, the Client authorizes the Company to debit the indicated amount for the Service, including for trial offers and subscriptions. They guarantee that they are fully authorized to use the chosen payment method.

Special Offers and Discounts

The Company may offer promotional offers or time-limited discounts. Discount coupons are personal and usable only once. Some promotions may require a minimum commitment, specified during the Order.

Payment Incidents

In case of payment refusal or non-payment, the Company may suspend the Order and the provision of the Service. It also reserves the right to refuse an Order from a Client with whom a payment dispute exists. The Company may request supporting documents to validate the payment.

Default or Late Payment

In case of default or late payment, the interests and penalties provided by law will apply.

Payment Facilities

If installment payment is offered, it does not constitute a monthly subscription but a payment schedule for the Service. The total price is due, regardless of the number of payments. The Client must ensure the validity of their banking information until the last installment.

RIGHT OF WITHDRAWAL

Period

The Client has a period of fourteen calendar days from the day after the Order to exercise their right of withdrawal without having to justify any reason.

Exercise of the Right

To exercise this right, the Client must inform the Company of their decision by a clear statement sent to support@alltests.co. They may use the withdrawal form template below, although this is not mandatory.

Refund

In case of withdrawal, the Company refunds the amount paid within a maximum period of fourteen days, using the same payment method as used for the initial transaction, unless otherwise agreed.

Withdrawal Form Template

To HelloSoftware SA, Route de Lausanne 134, 1052 Le Mont-sur-Lausanne - support@alltests.co:

I hereby notify you of my withdrawal from the contract relating to the provision of services below:

Ordered on:
Name of consumer:
Address of consumer:
Signature of consumer (only if notified on paper):
Date:

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in the following cases:

The Client is a professional.
The contract is concluded for professional purposes.
The Service has been fully executed before the end of the withdrawal period with the Client's agreement.
Supply of digital content not provided on a tangible medium, the execution of which has begun with the Client's agreement.
Other cases provided by law.

Service Termination

The exercise of the right of withdrawal terminates the obligations of the parties. The Company will immediately cease the Service in case of withdrawal.

CONDITIONS OF ACCESS TO THE WEBSITE AND THE SERVICE

Access to the Website

The Website is accessible free of charge to any person with an Internet connection. All costs related to this access are the responsibility of the User. The Company is not responsible for material damage related to the use of the Website. The User agrees to use recent equipment, without viruses, and with an up-to-date browser.

Access to the Service

The Company will provide the Identifiers to access the Service within 24 hours following the Order, subject to payment acceptance. A valid email address is essential. In case of non-receipt or loss of Identifiers, the Client must contact the Company for a reset within 48 hours.

Personal Nature of Identifiers

The Identifiers are personal, confidential, and non-transferable. The Client agrees not to share them and to use the Service strictly for personal purposes. Any unauthorized use exposes the Client to legal action. In case of loss or theft, they must immediately inform the Company.

Number of Accesses

Unless otherwise provided, subscription to the Service entitles access for one person only. For multiple users, the Client must subscribe to as many contracts as there are people concerned.

Maintenance

The Company may temporarily interrupt access to the Website or the Service for maintenance or updates, without notice or compensation.

Availability

The Company implements all reasonable means to ensure continuous and quality access but cannot guarantee flawless availability. It is not responsible for network or server malfunctions beyond its control.

Good Faith Use

The User agrees to use the contribution spaces of the Website respectfully, refraining from any defamatory, hateful, or unlawful remarks. The Company reserves the right to restrict access in case of non-compliance with the GTCS or legal obligations.

CONFORMITY GUARANTEE

This guarantee does not apply to professional Clients nor to services other than digital services.

The consumer benefits from the legal guarantee of conformity if a defect appears during the subscription period. It suffices to prove the existence of the defect, without having to demonstrate the date of its appearance.

The guarantee requires providing all necessary updates to maintain the conformity of the Service during the subscription.

The consumer can demand the Service's conformity without cost or major inconvenience. In case of refusal or unjustified delay by the Company, or if the defect persists despite an attempt to correct it, the consumer can obtain a price reduction or terminate the contract.

These rights are derived from articles L. 224-25-1 to L. 224-25-31 of the Consumer Code.

PROTECTION OF PERSONAL DATA

The Company is committed to respecting the privacy of its Users and Clients. The data collected is necessary to manage contracts and Orders, improve the Website and the Service, carry out commercial prospecting, and manage disputes, in accordance with the GDPR and the Data Protection Act.

The data collected includes: name, first name, email address, phone number, billing address, and banking details. They are kept only for the time necessary for the intended purposes.

The Client has rights of access, rectification, erasure, restriction of processing, opposition, and data portability. They can exercise these rights by contacting support@alltests.co.

In case of a security incident, the Company will inform the Clients concerned and take the necessary measures.

For more information, consult the privacy policy available on the Website.

PARTNER WEBSITES AND HYPERTEXT LINKS

The Website may contain links to Partner or third-party websites, which are not subject to the GTCS. It is recommended that the User consult the terms of use and privacy policies of these websites.

The Company exercises no control over these websites and disclaims any responsibility for their content. If a third-party website directs its users to the Website, the Company reserves the right to request the removal of the link if it believes that this infringes its rights.

FORCE MAJEURE AND IMPOSSIBILITY OF EXECUTION

In case of force majeure or unforeseeable circumstances preventing the execution of the Company's obligations, these are suspended. The Company will inform the Client as soon as possible. Only a definitive impediment may result in a refund.

Cases of force majeure include, without limitation: strikes, natural disasters, pandemics, telecommunications interruptions, etc.

The Company is not responsible for difficulties in accessing the Website or the Service due to causes beyond its control.

INTELLECTUAL PROPERTY

The Company and its Partners hold all intellectual property rights related to the Website and the Service. Access to the Website does not confer any intellectual property rights to the User or the Client.

Any reproduction, representation, modification, or exploitation, in whole or in part, of the Website or the Service without prior authorization is prohibited and may result in legal action.

In return for payment, the Client benefits from a personal, non-transferable, and non-exclusive right to use the content of the Service, valid only for the duration of the contract.

The Client is prohibited from using the Service on behalf of others and is liable in case of unauthorized sharing of the content or their Identifiers.

REVIEWS, REFERENCES, AND COMMUNICATION

Client Reviews

Clients may be invited to give their opinion on the Service. They must provide a faithful description of their experience. Reviews are checked by the Company before publication.

The Client may request the modification or deletion of their review by contacting support@alltests.co.

References

With the Client's agreement, the Company may mention their name, their review, and an objective description of the Service provided in its references and promotional materials.

Authorization of Use

When the Client provides writings, videos, or photos to the Company, they authorize it to use them to promote its commercial activities. These rights are granted for the legal duration and worldwide, without additional remuneration.

EVOLUTION OF THE GENERAL CONDITIONS

The Company reserves the right to modify the GTCS at any time to adapt them to changes in the Website or the Service. The applicable conditions are those in force at the time of the Order.

The modifications will not apply to Services already subscribed to, except for clauses related to the technical evolution of the Service, without price increase or quality alteration.

LIABILITY

Warranty

Except within the framework of legal guarantees, the Company is not bound by any obligation of result and provides no express or implied warranty concerning the continuity, performance, or results of the Service.

Client's Responsibility

The Client is solely responsible for the use they make of the information provided by the Service. They acknowledge having received all the necessary information before committing and understand that any goal requires significant efforts.

The Client also understands that the tests provided are destined for entertainment purposes and are not equivalent to professional or legal diagnoses.

Limitation of Liability

For professional Clients, the Company's liability is limited to proven direct damages, up to the amount excluding taxes paid for the Service in question. The Company cannot be held responsible for indirect damages such as data loss, commercial harm, or loss of profit.

GENERAL PROVISIONS

These GTCS, as well as all transactions covered, are governed by Swiss law. In case of translation, only the Swiss version is authoritative.

The invalidity of a clause does not affect the validity of the others. The fact that the Company does not exercise a right does not constitute a waiver to exercise it later.

The Client agrees that the Company may assign the contract to its affiliates or an acquirer without prior agreement.

DISPUTES

Amicable Resolution

In case of a dispute, the Client must contact the Company to try to find an amicable solution.

Mediation

The consumer Client residing in Europe may resort to a consumer mediator before any legal action. They may also use the Online Dispute Resolution (ODR) platform accessible at: europa.eu

Dispute Between Professionals

In case of a dispute with a professional Client, exclusive jurisdiction is attributed to the courts within the jurisdiction of the Company's headquarters, even in case of multiple defendants or third-party claims.

Contact

For any questions regarding these general conditions, please contact us at support@alltests.co.